What are the benefits of chat?

Chat connects your service project with either Slack or Microsoft Teams to create issues directly from messages. When customers ask for help in chat, your agents respond, transition issues, and close requests — all without leaving Slack or Teams.

What are the different types of chat?

Chat is also known as chatting, online chat or Internet chat. Chat may be delivered through text, verbal, audio, visual or audio-visual (A/V) communication via the Internet.

What is the definition of chat?

Chat is a text-based communication that is live or in real-time. For example, when talking to someone in chat any typed text is received by other participants immediately. In contrast, other text-based communications such as e-mail are modes of correspondence that are not real-time.